What can I do about an ebay complaint?
I put a bunch of items (wedding presents that did not suit our tastes, from overseas relatives we have never met) up for sale. The auction finished on Tuesday. I tried 3 times every day to go to the post office Wednesday, Thursday and Friday during work hours (the only time they’re open) to find a line out the door (and I couldn’t wait as it was during work hours). I emailed all of the buyers this problem to le them know about the delay, and posted everything successfully on Saturday morning.
I should say that the shipping details state on each item I will "usually ship withing 2 days".
Today (Friday night, the next week) I received a message from a buyer saying "I DID want to give this as a gift to someone tomorrow, but I guess I can’t now, because I still haven’t received it".
Now, postal service aside (because it really should have arrived with the buyer by now), how do I handle this?
I’m not running a business from ebay, I’m just selling some household items for a little extra pocket money (the item in question was a $5 picture frame), but I really don’t want negative feedback because I sell so little that it will effect my statistics.
How should I respond to this person?
The post office will pick up packages from you if you print your own labels.
Just tell the buyers the items are going out on such and such a date. I would offer a refund to the buyer who wanted the item sent right away.
Change your shipping time to 3 days.
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