Home > ebay store sales > I got my first negative feedback on ebay. the shipping was slow but i shipped a day after payment?

I got my first negative feedback on ebay. the shipping was slow but i shipped a day after payment?

May 13th, 2012 Leave a comment Go to comments

What can I do to get this removed? Will my 94 percent rating hurt my sales now.

What they saying is that it didn’t get to them when ebay estimated it would get to them. Just contact ebay and see if they can get it removed. They will look at the feedback the person gave other people. I’ve had one removed by ebay without me asking about it, they saw how she had worded her feedback with very racist sayings and looked all her feedback, not only did they remove her feedback but banned her from buying or selling on ebay. What you can do if you have not yet given them positive feedback is note when it was shipped out. As long as you have good feedback from other people it might not hurt. As long as you don’t get any more negs then in just over a year the neg won’t count in your percentage and you will be back up to 100%. As for the facebook link not everyone uses facebook, I got rid of my facebook account due to all the porn bot messages coming from facebook. You can just get all the information about feedback and removal of on ebay’s offical site.

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  1. Dr. M
    May 13th, 2012 at 18:10 | #1
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    As long as you shipped the item with the correct carrier and with the correct service, they can’t leave you negative feedback just because they postal service was slow. Contact ebay and they will remove the bad feedback.

    94% sales can definitely hurt your sales, I once ordered $150 in electronic components from a seller with 100% positive feedback and I left negative feedback because they sent me the wrong items and used slow postage when I paid for express, and they offered to refund my money 100% and send me the correct items with express shipping and all I had to do was remove the negative feedback, best deal of my life! The point is, seller car A LOT about feedback, so I would guess its important.
    References :

  2. m_evelyn
    May 13th, 2012 at 18:56 | #2
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    What they saying is that it didn’t get to them when ebay estimated it would get to them. Just contact ebay and see if they can get it removed. They will look at the feedback the person gave other people. I’ve had one removed by ebay without me asking about it, they saw how she had worded her feedback with very racist sayings and looked all her feedback, not only did they remove her feedback but banned her from buying or selling on ebay. What you can do if you have not yet given them positive feedback is note when it was shipped out. As long as you have good feedback from other people it might not hurt. As long as you don’t get any more negs then in just over a year the neg won’t count in your percentage and you will be back up to 100%. As for the facebook link not everyone uses facebook, I got rid of my facebook account due to all the porn bot messages coming from facebook. You can just get all the information about feedback and removal of on ebay’s offical site.
    References :
    Seller on ebay since 1999

  3. eBay
    May 13th, 2012 at 19:24 | #3
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    eBay has a set of criteria when they can remove negative feedback. The criteria basically revolves around the "content" of the comment and not the history of the feedback you received. But if your feedback comment says that the shipping is slow due to customs delay and no comment about the quality of the product, you may ask eBay if it can be removed.
    References :
    http://www.facebook.com/eBayAdviser

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