Posts Tagged ‘Shipping Details’

What can I do about an ebay complaint?

January 1st, 2013 3 comments

I put a bunch of items (wedding presents that did not suit our tastes, from overseas relatives we have never met) up for sale. The auction finished on Tuesday. I tried 3 times every day to go to the post office Wednesday, Thursday and Friday during work hours (the only time they’re open) to find a line out the door (and I couldn’t wait as it was during work hours). I emailed all of the buyers this problem to le them know about the delay, and posted everything successfully on Saturday morning.
I should say that the shipping details state on each item I will "usually ship withing 2 days".
Today (Friday night, the next week) I received a message from a buyer saying "I DID want to give this as a gift to someone tomorrow, but I guess I can’t now, because I still haven’t received it".
Now, postal service aside (because it really should have arrived with the buyer by now), how do I handle this?
I’m not running a business from ebay, I’m just selling some household items for a little extra pocket money (the item in question was a $5 picture frame), but I really don’t want negative feedback because I sell so little that it will effect my statistics.
How should I respond to this person?

The post office will pick up packages from you if you print your own labels.

Just tell the buyers the items are going out on such and such a date. I would offer a refund to the buyer who wanted the item sent right away.

Change your shipping time to 3 days.

Best Ebay Selling Technique – Make yourself Accessible

May 16th, 2012 No comments

What is the best eBay selling technique you can implement? Giving high quality customer service. In this digital world of buying and selling, customer service on eBay could make or break a sale for you. Because your feedback is a crucial feature of your online storefront, providing prompt and polite customer support is as consequential as the items you are trying to sell.

If you operated a brick and mortar business, how would you behave toward your customer while they were standing at your counter? You would be helpful and respectful of course! You would do everything that you could to make certain that customers return to your shop in the future. You would do all you could to make sure that their buying experience with you was both satisfactory and enjoyable. Why would you do any less at the close of one of your eBay auctions? Providing excellent customer service on eBay is the same as in any other retail store.

First, act quickly at the close of your auctions. Get in touch with the winner, and congratulate them. Give a product description on the item they have won and how the item will be shipped, even if this information is already part of the description for the auction. Send them their winning bid amount, and give them payment options and instructions. Tell them when the item will be shipped.

Conclude your email by thanking them for participating in your auction. You may take this encounter to inform them about additional open auctions that you have as well. Think of this email with the winner as a talk that you are having with a customer who is standing at your counter in that imagined brick and mortar store. This is the Number 1, best eBay selling technique you can employ.

Once the payment and shipping details have been handled, contact your buyer for another conversation. Tell them when the item was shipped–the exact date and time–and when it is expected to arrive at their address. In this communication, let them know that if they have any problems or questions with the transaction, they should contact you through your eBay site, and make sure that you answer any questions immediately. If they do communicate with you in the future, make sure that you do all that you can to make them happy with their purchase, even if it means sending them a refund.

Yes. You should be open to issuing refunds, depending on the circumstances. Furthermore, you should issue refunds immediately. Naturally, it is sensible to expect the buyer to return the item to you, at your expense, before the refund is issued. Once you get the item, issue the refund at once. This is just good business! The best eBay selling technique is the same on line as in any storefront- be reachable, listen to your customers and solve problems rapidly when they arise. Customer service on eBay is the recipe for your business success, and will guarantee that all feedback you experience will be golden.

Ron King