PLEASE READ ALL!! Thank you…
So, Ive been an ebay user since september of 2010
I started selling Last june, I sold some Computer Parts i had laying around and such.
The first 2 sales i made i wasn’t able to ship off right away because I did not have any transportation, (I was not aware at the time that usps did free pickups as well) I still shipped them within the Listed handling time and got negative feedback for those 2 for slow shipping.(I do realize this may be my fault)
My 3rd Sale was of a motherboard i took out of my old laptop (Laptop was 100% Operational, Screen was just Broken) I listed it as the exact Model Of the laptop I had "HP G60 Laptop Motherboard With Intel Core 2 Duo CPU" In the description i also included the part Number and serial number of the motherboard Along with several Pictures. After He received it he Left Negative feedback Without Even contacting me and said "You wount get what is discribed! And no answeres to my questions,please stop her"
Since then ive made 28 more sales and my feedback rating is at a low 94.9% I am Working Very hard countless hours a week to try and sell as many things as i can BUT NOTHING SELLS
My Detailed seller ratings are as followed.
Item as described4.2
Communication4.2
Shipping time4.7
Shipping and handling charges4.7
Because of this Ebay Puts my Listings at the bottom of every category! Literately
If you Search Desktop Computers > Custom whitebox > Used > and go to the last item on the last Page, That item is mine.. Here’s a link: http://www.ebay.com/itm/270978724969?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649
I am trying to start a business selling Desktop Computers On ebay But How Am i to if My listings will never be seen? Ive been working With Computers since i was about 5 years old and ive been building them since i was 11, All ive been wanting to do for the past year is build and sell computers on eBay, I had a good month where i was building and selling them (I sold about 5) But i stopped because they weren’t selling anymore, And now a few weeks ago i decided i would try again because more and more people are buying there electronics off ebay this year then last year so i thought i would better results, So i log onto my ebay account AND BAM ebay screwed me over because of those 3 sales from almost a year ago, I have to wait 22 Days after making a sale in order to receive the money, Which Wont go away until am back up in performance (But how am i to get back up if its so hard to make sales when your being pushed to the bottom?)
I have a few concerns tho
In june they are changing Top Rated Seller Requirements (If your A seller im sure you are aware)
you will be required to offer one day handling and 14 day money back guarantee in order to remain a top rated seller.
But something MAJOR im noticing from MANY MANY computer sellers on ebay is..
In the Shipping information it states "Will usually ship within 1 business day of receiving cleared payment"
But then somewhere in their listing they will state "PLEASE ALLOW 2-4 DAYS FOR ASSEMBLY AND TESTING OF YOUR NEW COMPUTER"
am i wrong here or are they violating eBay seller terms/Agreements?
When i sold my computers i already have them built so i can ship them out the very next day(I just print the label online and usps picks it up from my door)
Ive been watching One seller and his top selling item has sold 44 computers in one month! and more then half were within last week. His gets placed at the very top of the search results if you search "gaming pc" (Best Match) He has over 6000 views and 44 sales which makes approx 0.73% Buy rate if im not mistaken.
Now he also states 1 day handling in his listing yet.. if you go to the bottom it says "please allow up to 4 days for your computer to be built"
I also noticed even the other large sellers are like this.
Ive put alot of time and effort into trying to start my ebay business, im not doing it for the money, as i really like building computers, when i built mine i only made a very small profit off mine compared to other sellers, i always made them as good as i could for the low cost i was trying to sell them for, and i put alot of time into making sure it was perfectly built for the customer, i guess all of that wasnt enough though, all my computer buyers were very happy and some of them got their computer as fast as 2 days (which is about 4 times faster then any other ebay seller selling computers)
To wrap things up, what im basically asking is What is your Opinion on my seller ratings and the problems ive had? And what do you think about the Sellers that are cheating the system of best match results by lieing about their handling time
and lastly, Do you have any pointers on how i can get my DSR up quickly?
Thank you For reading!!
1. The item you linked to is at the bottom because the price is high and if a seller sorts results by price, yours will not show up at the beginning. You should lower the price and set a reserve price so you can get bids and reserve the right not to sell if the top bid is too low.
2. You should contact your customers and apologize for the delay. (from now one whatever your personal problems are, notify your customers the shipping will be delayed, dont leave them hanging).
You can request them to reverse their feedback to the customers where you have fixed your customer service problems. Neg. feedback can be reversed by buyer.
3. Try another sub-category
4.The seller who sold 44 computers might have a top-rated ribbon. You have to offer a lowr price to compete with that seller. I have the same problem.
5. You could say that customer satisfaction is important and explain in your listing what the actual time it takes to build a computer. You could say in the listing that each one is custom-made and you ship within 2 days.
6. You can purchase a couple dozen small items and get some positive feedback to better your rating.
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