I got this emai from ebay but never have I got anything like it b4..could this be a spam…?
In order to ensure that the eBay marketplace is a safe and reputable place to buy and sell, we monitor the level of buyer dissatisfaction generated by sellers and may place selling limits on individual accounts.
Based on input from the buyers who have transacted with you, this account has an unacceptably low record of buyer satisfaction, and falls below the standards expected of the eBay community. This is based on negative or neutral feedback and/or complaints of items not received over a 90-day timeframe.
Buyer dissatisfaction may be caused by:
– Buyers not receiving their item.
– Inaccurate or incomplete descriptions of the item in the listing.
– Slow postage or poor packing.
– Inadequate communication with buyer throughout the transaction.
What can you do now?
Complete all transactions, and settle any issues with your buyers. You can access disputes against you in the Dispute Console from My eBay. For more information, go to:
http://pages.ebay.com.au/help/tp/inr-snad-process.html
What happens next?
If after 30 days your buyer satisfaction rate does not improve, a selling restriction will be placed on your account. The restriction will allow you to sell, each week, up to 75 percent of your weekly volume, based on your 90-day history of completed sales.
While restricted, you will still be able to complete outstanding transactions, resolve issues with your buyers, and access emails in My Messages. You will also be able to continue to purchase items on eBay.
The following practices will help create positive buyer experiences in the future:
– Describe your item’s condition clearly and accurately.
– Show multiple original pictures of the item.
– Package the item to ensure safe delivery.
– Clearly state shipping times to manage buyer expectations.
– Answer all emails and voicemails from buyers promptly and professionally.
For more information about our Seller Non-Performance policy, go to:
http://pages.ebay.com.au/help/policies/seller-non-performance.html
Thank you for your cooperation in this important matter.
Sincerely,
eBay Trust & Safety team
it was titled-
MC008 SNPC NOTICE: Warning
the email address it came from is
notification@ebay.com.au
I looked it up in my inbox & that’s the only mssg from that address I have ever got
I’ve been selling on ebay since 2004 & have fb score of 99.4%
Firstly, check in the e-mail headers (look in the help file for your e-mail program to see how to do this) at who REALLY sent the e-mail. It is very easy to change the sent from and reply to addresses to anything at all, but the e-mail headers should reflect the real sender.
Secondly, check (but DO NOT CLICK) on the link within the e-mail to see where it really points to. Again, it is very easy to make a link look like something it is not.
9 times out of 10 these type of e-mails ARE phishing e-mails. If E-Bay has a problem they will generally use the internal mailing system (on your My E-Bay pages) to contact you. If you do not have the same message in your internal mail on E-Bay’s site report this e-mail immediately.
Often the links inside these e-mails are made to look like the real address, but if you look at the hyperlink (not the text that is written in the e-mail) it actually goes to a different domain. Often they are hoping that you will use a login link on their site and thus capture your login details.
E-Bay regularly warn about these type of e-mails and how dangerous they are. The same is true of banking organisations the world over who have similar problems with phishing e-mails.
I can not stress enough how important the above is. If it is a phishing e-mail you could end up with a hi-jacked account and a lot of stress and hassle.
If in doubt, always contact E-Bay directly (not using the reply or any address listed in the e-mail, but using the contact systems on E-Bay’s website) and query.
Good luck.
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