Explore the strategies that will help you define your brand to attract and retain Web 2.0 customers utilizing the latest search engine optimization (SEO) techniques and advanced tactics for connecting with customers through social media.
Duration : 1:8:18
I sold a brand new slow cooker to someone over ebay almost two months ago. It was a BRAND NEW slow cooker. 17 days after it was delivered, the guy emailed me stating that it didn’t get hot enough to make things "bubble" and asked what my refund policy was because it was not listed on the ad.
I told him my sales were usually final and that I am not a retail store. I also informed him that it was a slow cooker and was supposed to cook things slowly. Never in my ad did it state that it did bring things to a "bubble." My ad did describe the item correctly.
Now, a month after our emails and a month and a half after receiving the item, he filed a chargeback with his credit card, which ultimately went into a dispute with Paypal. I know that Paypal favors the buyer in most cases, but I am totally in the right here. The item works and this guy just wants to try and scam to try and get his money back. I think that it was a possibility that they just wanted to use for Christmas and then return. What can I do to ensure that I win this claim thru Paypal?
Have you tried calling PayPal? If you haven’t, definitely give them a call. Their customer service is very good, and they will listen to what you have to say about the claim.
I’m also a seller on eBay and I completely sympathize with you. I got scammed by a buyer when I sold her my college textbook. It was like new and she bought it for $120, and I paid for shipping through PayPal with the USPS. The tracking number said it was delivered, but she claimed she never received it. She fought tooth and nail to get her $120 AND tried to keep the book, but I fought back. In the end, her eBay account and PayPal account were both deactivated because she tried to scam another seller. He apparently had the same story I did.
Bottom line, fight for it! Call them up. Send them an e-mail. PayPal will only favor the buyers when they are right, but in our cases our buyers were wrong. Also check out the seller’s protection policy on their website to make sure you are completely covered (most of us are).
It might also be a good idea to state in your listing that ALL SALES ARE FINAL. I have it in big bold letters, and I tell everyone that everything is sold as-is and I will not accept returns under any circumstances. If your listing clearly states that everything is final, that could help you win the case.
Good luck! =]
I paid my selling fee’s via one time payment on ebay. Paypal shows the amount deducted from my balance but ebay shows that I have not paid them. I’ve gotten in touch with ebay customer service and they tell me to call paypal.
What can I do? And should I call paypal customer service?
The invoice detail would reflect your one time Paypal payment. Go to Account>Seller Account and Select Invoice on the right of page to see your payment. Often at the bottom of listings your payment does not show up right away.
Many people do make good money with their eBay businesses. You can be one of those people if you take the right steps at the beginning to set up your business. You should approach an eBay business like any other. Do the necessary research first. Don’t rush into it with dreams of making a quick fortune.
Take your time and familiarize yourself with the eBay website. Take notes of the type of products you are thinking of selling – check out the competition, pricing and most of all take particular note of actual selling prices and whether the bidding was slow or fast and furious.
There are literally millions (somewhere in the region of 100 million) of eBay members, but this does not mean you are going to reach anywhere near that number. They won’t even know you exist unless you prepare your strategy first.
You’ll find that a large number of successful eBay sellers have started off as buyers. This is a good idea as you can get a feel for how the whole system works, plus you will know what buyers are looking for and what problems you are likely to encounter. Being a buyer will certainly help you become a proficient seller as you will understand the system from both sides of the fence.
A few things to take note of while you are learning from the buyer’s point of view:
If you approach an eBay business like any other online business you will have a much better chance of making a good income. The following points should give you an idea of what you should be thinking about.
1. Decide whether you will set up an eBay Store
Whilst checking out the eBay website, you would have noticed a number of sellers have their own eBay Store. The advantages of this are many and you would be wise to check out the details of setting up your own eBay Store. Information is readily available on the eBay site.
2. Setting up your own Website
For many reasons, it is advisable to have your own independent website. Look at it as your “Head Office” with your eBay store as a subsidiary. If at some time in the future you decide to discontinue your eBay store, you will still have your business website.
Another good reason for setting up a website is that it gives you the ability to diversify your business. This can mean the difference between success and failure. It will also give you the ability to build a subscriber list that will be beneficial for both your eBay business and your own website business.
3. What Products are in high demand?
Take particular note of products that sell well and what the competition is. Also check the availability of the products as well as the cost. Armed with this information you can determine whether or not a product is a viable proposition.
4. eBay Learning Center and University
Before you think of buying tutorials on eBay trading, check out the resources provided by eBay.
The Learning Center will provide you with tutorials and guides relative to the different areas of eBay. In addition, you will find many free resources on the internet in the form of reports, tutorials and e-books. So have a good look around before paying for this type of information. Of course if you do purchase training products they will more than likely be a taxable deduction.
The eBay University runs offline and online courses covering every aspect of an eBay business. This is where you can learn tried and true methods from the experts.
Running your own eBay business can be a rewarding experience. To ensure you succeed, research your market and your product before undertaking your first Auction.
Remember you will receive queries from prospective bidders, so you must be extremely knowledgeable about your product.
Sam Crowley
http://www.articlesbase.com/home-business-articles/winning-at-the-ebay-game-55038.html
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