Seller protection in a Paypal Dispute?
I sold a brand new slow cooker to someone over ebay almost two months ago. It was a BRAND NEW slow cooker. 17 days after it was delivered, the guy emailed me stating that it didn’t get hot enough to make things "bubble" and asked what my refund policy was because it was not listed on the ad.
I told him my sales were usually final and that I am not a retail store. I also informed him that it was a slow cooker and was supposed to cook things slowly. Never in my ad did it state that it did bring things to a "bubble." My ad did describe the item correctly.
Now, a month after our emails and a month and a half after receiving the item, he filed a chargeback with his credit card, which ultimately went into a dispute with Paypal. I know that Paypal favors the buyer in most cases, but I am totally in the right here. The item works and this guy just wants to try and scam to try and get his money back. I think that it was a possibility that they just wanted to use for Christmas and then return. What can I do to ensure that I win this claim thru Paypal?
Have you tried calling PayPal? If you haven’t, definitely give them a call. Their customer service is very good, and they will listen to what you have to say about the claim.
I’m also a seller on eBay and I completely sympathize with you. I got scammed by a buyer when I sold her my college textbook. It was like new and she bought it for $120, and I paid for shipping through PayPal with the USPS. The tracking number said it was delivered, but she claimed she never received it. She fought tooth and nail to get her $120 AND tried to keep the book, but I fought back. In the end, her eBay account and PayPal account were both deactivated because she tried to scam another seller. He apparently had the same story I did.
Bottom line, fight for it! Call them up. Send them an e-mail. PayPal will only favor the buyers when they are right, but in our cases our buyers were wrong. Also check out the seller’s protection policy on their website to make sure you are completely covered (most of us are).
It might also be a good idea to state in your listing that ALL SALES ARE FINAL. I have it in big bold letters, and I tell everyone that everything is sold as-is and I will not accept returns under any circumstances. If your listing clearly states that everything is final, that could help you win the case.
Good luck! =]
Have you tried calling PayPal? If you haven’t, definitely give them a call. Their customer service is very good, and they will listen to what you have to say about the claim.
I’m also a seller on eBay and I completely sympathize with you. I got scammed by a buyer when I sold her my college textbook. It was like new and she bought it for $120, and I paid for shipping through PayPal with the USPS. The tracking number said it was delivered, but she claimed she never received it. She fought tooth and nail to get her $120 AND tried to keep the book, but I fought back. In the end, her eBay account and PayPal account were both deactivated because she tried to scam another seller. He apparently had the same story I did.
Bottom line, fight for it! Call them up. Send them an e-mail. PayPal will only favor the buyers when they are right, but in our cases our buyers were wrong. Also check out the seller’s protection policy on their website to make sure you are completely covered (most of us are).
It might also be a good idea to state in your listing that ALL SALES ARE FINAL. I have it in big bold letters, and I tell everyone that everything is sold as-is and I will not accept returns under any circumstances. If your listing clearly states that everything is final, that could help you win the case.
Good luck! =]
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