Home > ebay sales statistics > Ebay Spokesman Richard Ambrose on Feedback Strike Boycott

Ebay Spokesman Richard Ambrose on Feedback Strike Boycott

Ebay Spokesman Richard Ambrose on Feedback Strike Boycott
BBC Radio ebay spokesman Richard Ambrose
eBay revamps feedback system


Online auction listings down 13% in boycott of eBay

By Jon Swartz, USA TODAY

SAN FRANCISCO — The biggest boycott by eBay (EBAY) sellers concludes Monday, capping a week of acrimony after the online-auction site raised fees and changed its feedback policy.

Auction listings on eBay.com dropped some 13% since the strike started Feb. 18 to about 13 million items, according to third-party tracking sites such as dealscart.com and medved.net.

The boycott, amid slowing growth and intensifying competition from Amazon and Google, could presage a challenging year for John Donahoe, eBay’s incoming CEO, say analysts.

Like dozens of other boycotts against eBay the past few years, this protest is largely over pricing changes. Though many previous boycotts have fizzled after a few days, the most recent gained more attention through protest-related actions on YouTube and MySpace.

“If (eBay’s listings total) falls below 12 million, we’ve made a pretty good impact,” said Nancy Baughman, an eBay PowerSeller who deals antiques and collectibles. She is also co-author of a book on online auctions.

Jim Griffith, dean of eBay Education, declined to comment on third-party statistics, and said that the site’s internal statistics show the boycott “has had no impact on our listings.” EBay does not publicly release its listings totals.

Fluctuations in eBay’s listings can be hard to interpret due to seasonal swings. Complicating matters, eBay ran a one-day promotion Feb. 13 offering steep discounts of fees, which pushed listings up more than 20%.

Still, the impact of the boycott is evident, says David Steiner, president of AuctionBytes.com, a publication for online merchants. “The protestors made a loud statement.”

Donahoe, who becomes eBay’s CEO in March, recently announced changes to the fees eBay charges. The cost to list items will be cut 25% to 50%, but the commission that eBay charges for completed sales increased, starting last Wednesday. As of May, sellers will no longer be able to leave negative feedback comments for buyers.

“When I heard the changes, I thought it was April Fool’s Day,” Valerie Lennert, one of the boycott organizers, says, referring to the changes in fees and feedback. She sells doll clothes on eBay.

Lennert has spread her message with an anti-eBay video on YouTube. The video has been viewed 140,000 times. The protestors also created a MySpace page.

Despite the protest, eBay is not considering altering or postponing its policies, Griffith says. “A lot of deliberation went into these decisions,” he says.

Duration : 0:3:10

[youtube Odx0fRpVbbw]

  1. nairnite
    June 18th, 2012 at 02:01 | #1

    a buyer claims that …
    a buyer claims that i sold him item not as described,he had the option of returning my item returned with me paying postage fees .nope,he kept my item at the same time he neg me.first one in 8 years- i hate ebay and this unfair buyer.

  2. nairnite
    June 18th, 2012 at 02:01 | #2

    i hate ebay now
    i hate ebay now

  3. mrxchucky
    June 18th, 2012 at 02:01 | #3

    bull ebay need …
    bull ebay need to stop that insecure to much rule ebay customer service is the worse ebay must remember that seller was once buyer i call ebay to raise my seller limit cause i’m a new seller i of 13 good feed back ebay tell me to wait 90 day’s to raise my seller limit ebay is crazy cause i’of to much item to sell on ebay’ ebay wan’t me to wait 90 day’s to make money i’m on employ ebay i don’t of a job in the making raise my seller limit ebay only give new seller only 5 seller limit

  4. theonethatgoofs
    June 18th, 2012 at 02:01 | #4

    what i quit selling …
    what i quit selling jan 2011 after 4 sales. due to money holds . why cant i use there shipping money to ship there items. the shipping has nothing to do the auction . we have option to ship outside of ebay .but no release of funds in your paypal account couse of no prof of ship or arival . i am cashing out and leaving. and gong back to craigs list .

  5. Hotrodsforever
    June 18th, 2012 at 02:01 | #5

    eBay – the largest …
    eBay – the largest fence of stolen property in the world still rides untaxed. Wait till they start taxing the sellers and see how long they keep up and running.

    What power sellers who pay income tax ????????????

  6. spykatt
    June 18th, 2012 at 02:01 | #6

    So, Ambrose is …
    So, Ambrose is stating that the Sellers — the ones who built up his crummy company, is more likely to be crooks?

  7. bidzonko
    June 18th, 2012 at 02:01 | #7

    bidzonko is 0.25 …
    bidzonko is 0.25 and NO FEES FROM SALES!

  8. DancingQueen41
    June 18th, 2012 at 02:01 | #8

    “Most sellers are …
    “Most sellers are behind this” What planet is this on???

  9. DancingQueen41
    June 18th, 2012 at 02:01 | #9

    What the about …
    What the about the UNFAIR negative comments the sellers get from 1) Non-paying deadbeat; 2) Retaliating deadbeats; 3) Liars who claim they never got the item; 4) Nitpickers who pick at everything, no matter what? Where on earth is the protection for Greed-ebay’s FEE PAYERS – the sellers. Hope e-Bay implodes – the sooner, the better!

  10. uscgx2
    June 18th, 2012 at 02:01 | #10

    Richard Ambrose is …
    Richard Ambrose is a lying sack of ebay.

  11. PanthersPrey
    June 18th, 2012 at 02:01 | #11

    “Most sellers are …
    “Most sellers are behind this change”? Clearly he hasn’t been reading forums on feebay! Sellers are closing their stores and moving on hoping to preserve their hard earned positive feedback and transfer it to other sites. The feedback extortion and non-paying bidder problem is already reaching record levels. People need to move to/support other sites and divert traffic to those sites. Doing this will take away the only positive aspect feebay can currently boast to possess: high traffic volume.

  12. Rarerat
    June 18th, 2012 at 02:01 | #12

    ” It’s very rare …
    ” It’s very rare that buyers dont pay” WTF what planet does the feebay rep live on???? Nonpaying buyers is a huge problem on FEEbay. I was a powerseller in the past and have quit selling on GREEDbay. As far as I see it Boycott GREEDbay for life.

  13. rbcats
    June 18th, 2012 at 02:01 | #13

    Boycott …
    Boycott Victoriously!

    Feb 18 - Forward!

  14. HadjiGirl
    June 18th, 2012 at 02:01 | #14

    The ebay rep says …
    The ebay rep says that he thinks all buyers will be behind the feedback change confirming that the “excelllent buyer experience” Bain flavored Kool-Aid has been served worldwide. Ebay has gone totally, internationally nuts.

  15. GoEBAYGo
    June 18th, 2012 at 02:01 | #15


  16. rbcats
    June 18th, 2012 at 02:01 | #16

    Boycott GREEDbay …
    Boycott GREEDbay Feb 18 – Forward

  17. rbcats
    June 18th, 2012 at 02:01 | #17

    Boycott ebay FEB …
    Boycott ebay FEB 18 – INFINITY


  18. rbcats
    June 18th, 2012 at 02:01 | #18

    Veto Buyers? …
    Veto Buyers? Sellers can only block future buyers that are -1 or lower………why would ebay allow non-paying customers???? When a seller doesn’t get paid, they have to pay a new listing fee. Lots of money for ebay!

    Boycott VICTORIOUSLY….Feb 18 – Infinity

  19. CAGuy4U
    June 18th, 2012 at 02:01 | #19

    Thats just a bunch …
    Thats just a bunch of BS, Ebay clean up your act and get off the crack

  20. Jabiru1
    June 18th, 2012 at 02:01 | #20

    Go EBAY!!! GO TO …
    Go EBAY!!! GO TO CORPORATE You have screwed too many for too long . Enough is enough as tens of thousands have found out with you total arrogance and contempt .

  21. GoEBAYGo
    June 18th, 2012 at 02:01 | #21

    Go EBAY!!! You can …
    Go EBAY!!! You can do it!! Make the change!!!
    Say YES to feedback changes! Say YES to eliminating bad sellers! GO EBAY!! GO EBAY!!

  22. jgeils51
    June 18th, 2012 at 02:01 | #22

    Reference Report …
    Reference Report KUSA9 KOMA in related Videos.

  23. jgeils51
    June 18th, 2012 at 02:01 | #23

    Greedbay is trying …
    Greedbay is trying to get rid of the little sellers. Wife got on local TV cause of her being a powerseller and leaving Ebay forever. For handcrafted items, Etsy has turned out to be a better place for her. Boycott Greedbay!

  24. karunald
    June 18th, 2012 at 02:01 | #24

    I couldn’t hate …
    I couldn’t hate Ebay more.

  25. lemsr
    June 18th, 2012 at 02:01 | #25

    Bull Crap! I dont …
    Bull Crap! I dont even remember how many non paying bidders i have. I have two negatives out of over 1000,and I didnt deserve either . Guy bids on my item,then doesnt pay and leaves me a negative. Whats up with that? I used to love ebay,thats how much I dislike it now!!!!I, for one, will be listing a lot less!

  1. No trackbacks yet.