How do you cancel a sale on ebay (if your the seller)?
I was selling something on ebay, I found a buyer, but he changed his mind as soon as he bought it. Which I didn’t have a problem with, but now ebay is trying to charge me for a refund of the money that I never received.
How Do I cancel the sale?
First, contact your buyer that you’ll be sending a cancellation transaction that he need to agree. Then you can go to your resolution center to "cancel the transaction."
To cancel a transaction:
1. On your eBay account, at the upper right hand corner, place your mouse above "help" tab (don’t click it, just place it on top)
2. Choose "Resolution Center".
3. In the "Resolution Center" page, choose "cancellation transaction."
4. Go through the process of filing all the information.
Once you successfully send the cancellation request, your buyer needs to accept it that’s why communication is important.
If he accidentally "decline" your request, then you have to contact eBay for them to process a manual credit for you.
Go on your ebay account page to the line the item is on – go all the way to the right and click on the blue printing there – a list will drop down, click on report a problem ( or it says resolve a problem, I forget) and go to the dispute center. There you will click on the choice that you and the buyer have agreed to terminate the sale. This will get your final value fees back ( it takes a few days to finalize). If the buyer paid you already, you have to refund them via paypal – go on your paypal account page, click on the item in question, go all the way to the bottom of the page and it will say Refund – click on that and follow the prompts to refund the buyer their funds. And always remember, ebay charges an insertion fee that is non refundable, whether the item sells or not.
References :
experienced ebay seller
Inform the Buyer first that you are going to do the ‘dispute’ (mutually agree not to complete) and the reason for doing so,because the ‘dispute is worded badly and often the Buyer will/may press the wrong button-then you don’t get back your FVF. Walk him through it and assure he will then NOT get a strike.
The only way to be really sure of getting your FVF refunded is to dispute a NPB (non paying bidder- then he WILL get a strike)
This for me as a Seller would depend on the excuse/reason the Buyer had for backing out of the Sale.
References :
First, contact your buyer that you’ll be sending a cancellation transaction that he need to agree. Then you can go to your resolution center to "cancel the transaction."
To cancel a transaction:
1. On your eBay account, at the upper right hand corner, place your mouse above "help" tab (don’t click it, just place it on top)
2. Choose "Resolution Center".
3. In the "Resolution Center" page, choose "cancellation transaction."
4. Go through the process of filing all the information.
Once you successfully send the cancellation request, your buyer needs to accept it that’s why communication is important.
If he accidentally "decline" your request, then you have to contact eBay for them to process a manual credit for you.
References :