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Can you help with my moral dilemma?

I listed an item for sale on a non-ebay auction site. There was an error with the listing program I used, causing the item to accidentally be listed with a starting bid of $20 and no reserve, when it should have been listed with a starting bid of around $450 and no reserve. The item is new and cost me $420 to buy it, because I am a dealer of these products. I noticed the error a few hours after the auction was listed, and ended the auction. Then I found out that the terms of the auction site state that when you end an auction early, you are actually selling the item to the highest bidder. So I contacted the buyer and apologized and explained the situation. The buyer is upset and insists that I send them the $420 item for $20 because that is following the rules. I tried to explain that I ended the auction as soon as I found the mistake, and offered to sell the item to them at wholesale cost without me making a profit on it. They declined, and said they feel they deserve the item for $20. What do I do?

You enterd into an agreement with the site provider, NOT the buyer. The site provider wants their percentage on the sales price, hence the wording on the agreement with them. I don’t think the site provider is willing to act as a ‘representative’ for every acution winner. Can you imagine the headaches they would have with transactions gone bad. Tell the buyer ‘sorry’, no sale and just move on.

  1. omnigamous
    July 20th, 2012 at 01:04 | #1

    leave town
    or
    send them the item for $20
    your choice
    References :

  2. Sam C
    July 20th, 2012 at 01:33 | #2

    Well what does it say in the ebay terms? if you can get away with it without any legal repurcussions then dont let them have it for $20. But maybe legally you have to give it to them i dont know, its never happened to me. Dont worry about morals, the person has no respect for your mistake.

    But next time be more careful.
    References :

  3. Panchito
    July 20th, 2012 at 01:39 | #3

    You enterd into an agreement with the site provider, NOT the buyer. The site provider wants their percentage on the sales price, hence the wording on the agreement with them. I don’t think the site provider is willing to act as a ‘representative’ for every acution winner. Can you imagine the headaches they would have with transactions gone bad. Tell the buyer ‘sorry’, no sale and just move on.
    References :

  4. hofatwon
    July 20th, 2012 at 02:21 | #4

    You make honest mistake. Keep item. Wait to see what happen next. Not use same auction site again – maybe site will ban you from use – too bad….many other site to use. If go to court – not likely – but who in right mind believe you stupid enough to list for $20 no reserve when thing worth over $400? Not worry.

    If buyer make hassle tell to get lost or not answer any more.
    References :

  5. cymry3jones
    July 20th, 2012 at 02:41 | #5

    No love. Don’t shoot the messenger. ‘There was an error with the listing program I used, causing the item to accidently be listed with a starting bid of $20 and no reserve’.
    This actually means, ‘I made incorrect selections and didn’t check before I sent.’
    References :

  6. ladywen
    July 20th, 2012 at 03:08 | #6

    I would re-read the contract and see exactly what legal rights you have. You may be libel to honor the contract. If you had just bid on the item yourself for the $450, it would have brought the price up to a reasonable level and then other bidders could have carried on from there without having to close the auction.

    I have dealt with eBay, but I do not know about your site. Definitely contact the auction site and tell them about the mis-listing and try to get them to resolve the matter.

    Good Luck
    References :

  7. red
    July 20th, 2012 at 03:39 | #7

    Most likely you have a contract with the site. You may have to honor it. I’m so sorry…the buyer should be more understanding.
    References :

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